Polityka zwrotów

Not satisfied with your order or you ordered the wrong size? No problem! You can return or exchange your order within 30 days.

RETURNS in 4 simple steps

 Step 1: Send an email to modawarszawa.info@gmail.com and our team will send you a return form. Carefully read the terms and conditions on the return form before sending the product back to our sorting center. 

Step 2: Fill out the return form in full.

Step 3: Send the order to the address indicated on the return form. Send the items together with the completed return form to the address indicated on the return form. As the sender, you are responsible for the return shipping costs. Make sure the package has a Track & Trace code.

Step 4: Once we receive the package, we will make sure that the purchase amount is refunded to your bank account within 5 days.

EXCHANGE 4 simple steps (for size questions)

 Step 1: Send an email to modawarszawa.info@gmail.com, specifying the order number and the size of the product you want to receive in the right size. Then you will receive a return form, which you can use to return the wrong product.

Step 2: Fill in the exchange form.

Step 3: Send the order to the address provided in the exchange form. Send the items along with the filled exchange form to the address provided in the exchange form. Make sure the package has a Track & Trace code.

Step 4: Once the package is sent to the address provided in the exchange form, we will send you the right size for FREE.

EXCHANGE 4 Simple Steps (for damaged products)

Step 1: Send an email to modawarszawa.info@gmail.com with photos or a short video of the defective/damaged product you received and briefly explain the problem with the product.

Step 2: After receiving the photos/videos of the received product, our team will verify the product.

Step 3: After successful verification, our team will send you a FREE replacement order.

Step 4: Finally, our customer service team will provide you with new tracking information for your free replacement order so that you can track its status.

If you have more questions, please contact us by email:modawarszawa.info@gmail.com


NOTE: Before sending the products back to the return address, you must fill out the return form. The return form must be sent with the package. To get the return form, you can contact our customer service by email: modawarszawa.info@gmail.com


If the return is caused by the consumer, the consumer should bear the shipping fee. The specific fee should be based on the express company you choose.

If the goods received are damaged or incorrect for our reasons, the consumer does not need to bear the shipping fee for this reason.